Privacy Policy

At ShineSphere, we're dedicated to protecting your personal information. This Privacy Policy outlines how we collect, process, and safeguard your data in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant provincial laws.

1. Data Controller

ShineSphere Inc.
Address: 5050 Dufferin Street, Unit 119, Toronto, ON M3H 5T5, Canada
Business ID: 949612837
Email: contact@shinespherebest.com
Phone: +1 437-928-3642

2. Information We Collect

We collect personal information when you:

• Use our contact form
• Book a service or membership
• Create a user account
• Communicate with us via email or phone
• Browse our website (technical data may be captured automatically)

The types of data we may collect include:

• Full name
• Email address and phone number
• Billing address and service preferences
• Account login credentials
• IP address, browser type, and device information

3. Purpose of Data Processing

• To provide our car wash and detailing services
• To manage your account and service bookings
• To securely process transactions
• To offer customer support and address inquiries
• To comply with legal obligations
• To enhance website functionality and user security

4. Legal Basis

Your data is processed based on:

• Your explicit consent
• The necessity to perform a contract (e.g., fulfilling a service booking)
• Compliance with applicable Canadian law
• Our legitimate interests (e.g., preventing fraud, improving our services)

5. Sharing with Third Parties

We may share data when necessary with:

• Hosting and infrastructure providers
• Secure payment processors
• Auditors, accountants, or legal advisors (when legally required)
• Other parties, but only with your explicit consent

6. Data Retention

We store your information only for as long as needed to fulfill the purpose for which it was collected or as legally required (e.g., up to 7 years for tax-related data).

7. Your Rights

You have the right to:

• Access your personal data
• Request corrections to outdated or inaccurate data
• Request deletion of your information (where legally permitted)
• Withdraw your consent at any time
• Limit or object to certain data processing activities
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact us at: contact@shinespherebest.com

8. Cookies and Tracking

We use cookies and tracking tools to ensure proper site functionality and improve your Browse experience. You can manage your preferences in your browser settings or through our site's cookie banner.

• Essential Cookies: Enable core functionality like secure login and navigation.
• Analytics Cookies: Collect anonymous usage data to help us improve our website.
• Marketing Cookies: Used only with your explicit permission for personalized content.

9. Data Security

We implement industry-standard protection measures, including SSL encryption and secure data storage, to guard against unauthorized access, loss, or misuse of your information. Your data is stored within Canada or EU jurisdictions.

10. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version is always accessible via shinespherebest.com. Changes take effect upon publication.

11. GDPR Compliance for EU and Other Users

While ShineSphere is based in Canada, we are committed to upholding high standards of data protection for all our users. For individuals residing in the European Union (EU) or other regions where the General Data Protection Regulation (GDPR) applies, we strive to ensure that your personal data is processed in accordance with GDPR principles. This includes ensuring lawful basis for processing, maintaining transparency regarding data use, implementing robust security measures, and respecting your enhanced data subject rights. These rights, detailed in Section 7, such as the right to access, rectification, erasure, and restriction of processing, are extended to all users where applicable under GDPR, providing you with greater control over your personal information.